Refund Policy

Last updated: October 9, 2026.

One-time credit purchases

Picshik sells prepaid credits for the image features available in your workspace. Purchases are one-time payments, not subscriptions, and do not renew automatically. The checkout shows the price, currency, credit quantity, and validity period for your purchase.

Credits are service entitlements, not cash or a transferable financial asset. A refund request is assessed against the payment record, the purchased credits actually used, any service problem, and applicable law. Promotional credits do not have a cash refund value.

Unused and used credits

You may contact us to request a review of unused purchased credits. Approval is not automatic: we review the circumstances and any consumer rights that apply. This policy does not offer a general seven-day unconditional refund guarantee.

Credits used for successfully completed image tasks are normally not refundable solely because an output does not match a subjective preference. Confirmed technical faults, billing mistakes, and rights required by law are handled separately. Please use your free signup credits to explore the available models before purchasing.

Failed generations and delivery problems

When the system confirms that a task failed after deducting credits, the affected credits are returned to your balance. A slow or still-processing task is not necessarily a failed task. If the result or deduction appears incorrect, send us the task ID so we can check the record and restore credits where appropriate.

Restoring generation credits is different from refunding a payment. Duplicate charges, a confirmed payment with credits not delivered, and other billing errors are reviewed using the order and payment records; we will arrange the appropriate correction or refund after verification.

Requesting a refund

Email [email protected] from your account email and include the order number, purchase date, and a short explanation. For an image problem, include the task ID if available. Do not send passwords, verification codes, full card numbers, or card security codes.

Refunds are reviewed manually. If approved, we coordinate the refund through the original payment service where supported and adjust the related purchased credits to prevent further use of refunded entitlements. Processing and bank settlement times vary. We do not promise instant refunds or support a self-service automatic refund feature at this stage.

Your legal rights

Nothing in this policy removes mandatory consumer rights, statutory withdrawal rights where applicable, or remedies for services that were not provided as required. We do not assume that buying or spending credits by itself waives those rights. Any applicable withdrawal exception must meet the requirements of the relevant law and checkout process.

Related pages: Terms of Service, Privacy Policy, and Contact.